Last Updated: October 1, 2024
Thank you for your interest in Tortoise and Finch Productions’s films, services, and products. We appreciate your support.
By placing an order or making a purchase through Tortoise and Finch Productions, you agree to the terms set forth below, as well as in our Privacy Policy and Terms of Use.
1. Payments
We accept payments via PayPal, Stripe, and WooCommerce.
- Payment Disclaimer: Tortoise and Finch Productions is not responsible for the policies, security, or performance of these payment processors. Any issues related to their services, including payment security, processing, or refunds, are subject to the terms and conditions of the respective provider.
- Currency: All prices and transactions on our website are in US dollars.
2. Purchases
- Physical Copies and Streaming Access:
When you purchase a license, you will receive a physical copy of the film and access to a private streaming screener. You are not permitted to download the streamed content. The streaming access is for internal, non-commercial use only, and may not be shared outside of your organization or department. - Streaming Access Duration:
Access to the private screener is valid for two years from the date of purchase, after which it will expire. If you need additional time, please contact us for further licensing options. - License Violations:
Sharing the streaming link or access outside of your organization violates the terms of the license. If a violation is detected, Tortoise and Finch Productions reserves the right to revoke access without notice, and no refunds will be issued. - Download Licenses (if applicable):
If any products are offered for download, they are licensed for personal, non-commercial use only. Downloaded content may only be stored on devices owned by the purchaser.
3. Returns and Refunds
Please note: This policy applies only to purchases made directly through Tortoise and Finch Productions via our websites. Some products may be supplied by third parties, in which case their return policies will apply.
How to Return an Item Purchased Directly From Us
To return an item, it must be in its original, unused condition. Returns must be made within 30 days of purchase, and you must include the original receipt. If the return is due to our error (e.g., you received the wrong or defective item), we will cover return shipping costs.
- Contact Us for a Return
- For purchases made on www.tortoiseandfinch.com, email us at info@tortoiseandfinch.com.
- For purchases made on www.youlookalotlikeme.com, email us at support@youlookalotlikeme.com.
- Complete and Return the Form
Include the completed form and your receipt with the item being returned.
Refunds: You can expect a refund within four weeks after shipping your return. This timeline includes shipping, processing, and your bank’s processing time.
4. Return Exceptions
- Opened Products: We cannot accept returns on opened products unless there is a manufacturer defect or damage upon arrival.
- Non-Returnable Items: Music downloads, e-book downloads, and streaming and public performance licenses are non-returnable.
5. Restocking Fees
All returned items are subject to a 10% administrative fee, which will be deducted from your refund. We do not refund original shipping and handling fees, and for international orders, any taxes, customs, or related fees are non-refundable.
6. Shipping
- Turnaround Time: Orders are typically shipped within seven (7) business days after payment, except weekends and U.S. holidays. Delivery times may vary based on product availability.
- Carriers: Orders ship via USPS, FedEx, or UPS. UPS does not deliver to P.O. boxes, so please provide a street address.
- Tracking: We provide tracking information where applicable. First-class USPS shipments may not include tracking numbers.
- Shipping Rates: Shipping costs are calculated based on product weight and destination. International customers are responsible for any taxes, customs duties, or related fees at the time of receipt.
7. Backorders
If an item is on backorder, we will ship the in-stock items immediately. The backordered items will be shipped separately at no extra cost once available.
8. Dispute Resolution
Any disputes arising from the use of this website, purchases, or access to streaming content will be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association. By agreeing to these terms, you waive any right to a trial by jury or to participate in a class action.
9. User Responsibility
The user is responsible for safeguarding the streaming link and ensuring that only authorized personnel have access to the content. Any misuse, including sharing the link or password, will result in termination of the license without a refund.
10. Changes to the Sales & Refund Policy
Tortoise and Finch Productions reserves the right to modify or replace any part of this Sales & Refund Policy. We recommend reviewing this policy periodically. Any changes will be posted on this page and will be effective immediately upon posting.
Effective Date: October 1, 2024.
